ESSENTIAL DUTIES & RESPONSIBILITIES:
1.     Sales Performance- meet or exceed new business and profit goals. Track and improve order booking revenue, profit, and extraction rate in each service business segment.
2.     Business Development- contact current and new customers and identify markets to qualify new sales opportunities, develop new accounts, and promote the Fives’ portfolio of aftermarket offerings.
3.     Customer Service- respond as quickly as possible, think long term when dealing with customers, personalize client relationships and strive for high-quality service in order to facilitate lasting relationships, repeat business, and referrals.
4.     Sales Planning- build sales growth plans, strategic account plans, detailed opportunity win strategies, annual sales budgets, and account review presentations for quarterly business reviews.
5.     Client Relationship Management- manage the client relationship building strategy and activities with strategic/key accounts in partnership with Account Executives. Support and consult with Account Executives in maintaining ongoing and direct contact with client executives to act as a sounding board for small issues, build trust and credibility with clients, and grow client business base.
6.     Negotiation- leverage client relationships to close deals, avoid conflict, and reach mutually beneficial outcomes while meeting profit goals.
7.     Sales Materials & Presentations- develop and provide proposals, presentations, and related marketing materials. Make presentations to customers in a timely manner in response to requests for proposals/quotations.
8.     Customer Engagement- develop and implement a Customer Centric Communication Plan 
9.     Commercial Awareness- answer commercial or technical questions from customers regarding products, systems, markets, services, pricing, availability, or credit terms.

10.     Sales Enablement- work with intra-company departments throughout the Service Sales process and follow all process requirements to communicate and qualify sales opportunities, develop estimates/proposals, conduct kick-off meetings, perform all necessary internal reviews, establish risk analysis, acquire pricing approvals and maintain sales pipeline records.

11.     Sales Administration- track new business financial data, manage various other reporting functions, check with credit department regarding credit status of customers.

12.     Teamwork- coordinate all interrelated sales activity with product and integration sales managers.

13.     Channel Partnership- cultivate relationships, both personal and contractually, with North American Fives companies to construct a network that supports on-site services for US and Canadian customers.

CHARACTER QUALIFICATIONS:

1.     Integrity – Is open, honest and committed to giving the straight story every time – even when not good.

2.     Ownership – Takes full, personal, individual, responsibility for their actions and work.

3.     Innovation – Creates a culture of relentless improvement of products and processes to make every day better.

4.     Service – Serves our clients, families, communities, and most of all, our people who are empowered to and safe in making decisions and taking actions that dare to make us better.

QUALIFICATIONS:

Qualified candidates must have a proven track record of success in sales and customer service in addition to possessing a high-energy, strong desire to achieve top results with a charismatic, positive “can-do” approach over the phone and in person.

 Education and/or Experience

1.     Associate’s degree (AA) in Sales or Marketing; Bachelor’s degree (BA/BS) is preferred.

2.     2+ years related experience and/or training in sales, marketing, service, or customer service roles.

3.     B2B sales experience, preferably in the material handling industry.

Language and Organizational Skills

1.     Must have exceptional communication, interpersonal, and customer service skills.

2.     Outstanding listener with excellent time management, organization, and presentation skills.

3.     Ability to build and maintain business relationships with clientele, meet sales quotas, and deliver customer service excellence.

4.     Experience with the principles and methods for promoting, selling, and negotiating products, services, and programs.

5.     Ability to write speeches and articles for publication that conform to prescribed style and format.

6.     Ability to effectively present information to top management, public groups, and/or boards of directors.

7.     Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

8.     Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents including contractual terms and conditions.

9.     Must be able to work effectively with all levels of personnel within company.

10.  Ability to define problems, collect data, establish facts, and draw valid conclusions.

11.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

12.  Strong aptitude for learning new products, systems, and processes quickly.

13.  Computer savvy. (ability to navigate efficiently within systems)

Certificates, Licenses, Registrations

1.     Valid driver’s license, ability to work in North American countries. 

A valid passport (or the ability to obtain one) is required, as is the ability to obtain visas to visit foreign countries in which one is required.

TRAVEL:
30-50%