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Entra nel mondo dell'industria sostenibile!

Ogni giorno in 25 paesi, noi (9.000 persone) creiamo le soluzioni sostenibili di cui il mondo ha bisogno inventando le tecnologie di domani in tutti gli ambiti dell’industria: dalla metallurgia alla logistica avanzata, dai cementifici all’industria tecnologica, dall’IoT all’aerospaziale .

Unendoti a Fives, diventerai protagonista nella progettazione e gestione del progetto dall'inizio alla fine. Vieni a lavorare in un gruppo di donne e uomini appassionati, orgogliosi di essere pionieri e soprattutto orgogliosi di contribuire al progresso del mondo."

CUSTOMER SUPPORT CENTER ENGINEER - AREA DACH

Ragione sociale: Fives Intralogistics S.p.a.

Paese: Germania

Régione: Baden-Württemberg

Città: Stuttgart

Ambito lavorativo: Aftermarket and Services

Tipo di lavoro: Indeterminato

Luogo di lavoro: Ibrido/a

Compensazione:

Report to the Customer Support Center Manager (CSCM) and are responsible for providing technical assistance and problem-solving support to customers. They are responsible for the provision of additional services and carry out support activities for the service organisation.
This role requires a great attitude to problem solving, knowledge of technologies and machines, in-depth knowledge of programming and software design, and proven experience in a technical role.
RESPONSIBILITIES
To ensure a timely response to the requests of the customers - for which they are the technical reference point – and to guarantee the provision of ancillary services.
MAIN TASKS
• To collect and respond to calls for from Customers.
• To manage support tickets assigned to them until resolved.
• To interface with the Customer in order to identify and resolve technical issues.
• To support the Spare Parts Department for the procurement of materials.
• To report the assistance intervention for the purpose of informing the Customer and drafting a historical database for consultation.
• To set up, execute and control the design of plant modernization orders.
• To be available for short periods of travel
• To make themselves available outside working hours during their on-call shift.
REQUIRED SKILLS AND ABILITIES
• Good knowledge of English (knowledge of a second language is also welcome)
• Proactivity, Customer orientation
• Excellent analytical and problem-solving skills
• Attitude to teamwork
• Availability to travel and to make shifts on call
• Flexibility and resistance to stress
• Excellent knowledge of the office package, especially Excel
• In-depth knowledge of programming applied to the automation field
• Good knowledge of C++ and Visual Studio
• Good S7/TiaPortal programming skills (Rockwell welcome)
• Good knowledge of Profibus Profinet and LAN networks
• Reading and understanding electrical and mechanical drawings (Basic)

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