Repair Service Engineer
Fives Services Gulf is actively seeking a Repair Service Engineer to join our team in Bahrain.
At Fives, we are all driven by a common calling, to prove that industry can do it!
We work together daily to make industry an answer to all of the major technological, environmental, social and economic challenges of our time.
How do we do that?
For over 200 years, we’ve invented and designed solutions and technologies that substantially and sustainably improve everyone’s daily life.
Fives Services Gulf is the Fives service Centre for the Middle East, with a team of 150 people based in Bahrain, Dubai and Saudi Arabia, Fives Services Gulf provides local customer service, project execution support and local parts sourcing, in addition to carrying out refit and modernization projects, audits and technical assistance on customer sites. A team is also dedicated to the maintenance of equipment in operation at our customers' plants.
We are committed, fulfilled and give meaning to our mission, which is to work together to develop new solutions for the industry of tomorrow: an industry that respects the environment and helps to make the world a better place.
JOB CONTENT
It is with you, that industry can do it!
We are currently seeking a Repair Service Engineer to drive the growth of after-sales repair and overhauling services for Fives installed base by identifying opportunities, developing sales offers, and supporting business development initiatives. The role focuses on strengthening customer relationships, managing sales order intake, and generating sustainable repair /overhauling service revenue in line with the Company’s regional business and operational strategy
KEY ACCOUNTABILITIES & RESPONSIBILITIES:
1. Customer & Business Development
- Identify and develop new and existing repair/overhauling business opportunities across the Fives installed base
- Analyze client account history, conduct customer research, and evaluate competitor/market data to identify trends and support business growth
- Build and maintain strong relationships with clients through regular meetings, ensuring customer requirements are understood and delivered
- Work closely with BDMs and internal departments to align repair solutions with overall business needs
- Support the development and continuous improvement of the repair service catalogue
- Develop and implement targeted marketing and sales strategies, including budgeted sales plans, to expand after-sales services and market share
2. Proposal & Sales Support
- Manage and coordinate responses to client RFPs/RFQs, including preparation of technical and commercial submissions
- Prepare, review, and deliver repair proposals with technical accuracy and commercial competitiveness
- Support sales closure by providing technical validation
- Lead and participate in after-sales contract negotiations, covering both commercial and technical aspects
- Ensure timely and clear responses to customer inquiries and maintain proactive communication with clients
- Automate and streamline proposal processes to increase efficiency and improve response times
3. Technical Support (Sales-Oriented)
- Review and interpret OEM drawings, assembly layouts, and technical specifications to define repair scope and requirements
- Conduct on-site inspections at customer facilities to assess equipment condition and confirm repair feasibility
- Perform or coordinate diagnostic activities such as NDT (Non-Destructive Testing), vibration analysis, and dimensional measurements as required
- Translate inspection findings into technical recommendations and tailored sales offers for clients
- Ensure that all proposed repair solutions comply with Fives’ engineering standards and customer specifications
- Provide technical input for costing, spare parts requirements, and repair methodologies to support proposals
- Develop technical justifications and ROI cases to demonstrate the value of repair vs. replacement
- Present technical repair solutions to customers, highlighting benefits in reliability, cost savings, and extended equipment life
- Prepare technical reports, inspection summaries, and post-service feedback to be shared with customers and internal team
4. Service Delivery & Excellence
- Supervise post-sales activities by collecting customer feedback and return-of-experience (ROE) data for continuous improvement
- Support the design and execution of exhibitions, client presentations, and events to showcase repair capabilities
- Ensure compliance with internal standards and HSEQ requirements in all customer-facing activities
5. Reporting & Coordination
- Provide regular reports on repair business growth, customer activity, and project profitability
- Maintain and update the client database and all sales leads/opportunities in the CRM in line with Company policies
- Collaborate with cross-functional teams (engineering, supply chain, operations) to ensure smooth execution of repair projects
- Stay updated on repair technologies, installed base performance, and regional market trends to anticipate customer needs
MINIMUM QUALIFICATIONS & EXPERIENCE:
Education:
- Bachelor’s degree in mechanical engineering or related discipline (Industrial/Mechatronics Engineering may be considered)
Experience:
- Minimum 3–5 years of experience in after-sales, service engineering, or repair business (preferably with an OEM or in heavy industry such as aluminum, steel, cement, or oil & gas)
- Proven exposure to repair/overhauling projects — scope definition, costing, and proposal preparation
- Experience in customer-facing roles, including sales support, negotiations, and technical presentations
- Familiarity with site inspections and diagnostic techniques (e.g., NDT, vibration analysis, dimensional inspection)
PROFESSIONAL KNOWLEDGE, CERTIFICATION OR MEMBERSHIPs:
Professional Knowledge:
- Strong technical knowledge of mechanical repair and overhauling practices for heavy industrial equipment
- Familiarity with diagnostic techniques such as NDT (Non-Destructive Testing), vibration analysis, and dimensional inspection
- Understanding of OEM standards for repair quality, tolerances, and documentation
- Knowledge of after-sales business processes including proposals, costing, and contract negotiations
- Awareness of HSEQ standards applicable to workshop and site-based inspections
Certifications (preferred but not mandatory):
- NDT Level II (PT, MT, UT or equivalent) or Vibration Analysis Certification
- Project Management certification (PMP, PRINCE2) or equivalent for service project coordination
- Sales or Business Development certifications in industrial/technical sectors
- ISO 9001/14001/45001 awareness training or equivalent HSEQ certification
Professional Memberships (an advantage):
- Membership in recognized engineering societies such as ASME, IMechE, or SPE
- Affiliation with aluminium industry networks such as ICSOBA or TMS
- Registration as a Chartered/Professional Engineer (or equivalent) where applicable
SPECIAL REQUIREMENTS:
- Willingness and ability to travel frequently across GCC and MENA for site inspections, customer meetings, and technical/commercial discussions
- Flexibility to work in industrial environments while adhering to HSEQ standards
- Strong customer orientation with the ability to build trust and credibility in a multicultural environment
- Capacity to work under pressure with tight deadlines for proposals, negotiations, and project support
- High level of technical writing and presentation skills to communicate complex repair solutions to both technical and non-technical stakeholders
- Commitment to maintaining confidentiality of customer data and compliance with company ethics and policies
Why come to Fives?
By becoming part of Fives, you will join an international group offering access to a wide range of growth and mobility opportunities. We provide an environment where you can learn, grow, and develop both professionally and personally.
Industry can do it with you!
Key Benefits:
- Competitive compensation package
- Health and life insurance
- Learning and development opportunities
- Gym reimbursement support
- Work-life balance
- Social events and team activities