IT Senior Manager
Fives Services Gulf is actively seeking an IT Senior Manager to join our team in Bahrain.
At Fives, we are all driven by a common calling, to prove that industry can do it!
We work together daily to make industry an answer to all of the major technological, environmental, social and economic challenges of our time.
How do we do that?
For over 200 years, we’ve invented and designed solutions and technologies that substantially and sustainably improve everyone’s daily life.
Fives Services Gulf is the Fives service Centre for the Middle East, with a team of 150 people based in Bahrain, Dubai and Saudi Arabia, Fives Services Gulf provides local customer service, project execution support and local parts sourcing, in addition to carrying out refit and modernization projects, audits and technical assistance on customer sites. A team is also dedicated to the maintenance of equipment in operation at our customers' plants.
We are committed, fulfilled and give meaning to our mission, which is to work together to develop new solutions for the industry of tomorrow: an industry that respects the environment and helps to make the world a better place.
JOB CONTENT
It is with you, that industry can do it!
We are currently seeking an IT Senior Manager to lead and manage the IT function of Fives Services Gulf, ensuring a secure, scalable, and high-performing IT environment that aligns with business goals. The role requires strong leadership, deep expertise in SAP Business One (SAP B1), and a proactive and pragmatical approach to digitalization and AI-driven solutions. The IT Senior Manager will lead digitalization projects, define and execute the IT roadmap, drive the cybersecurity program, and deploy AI tools to improve operational efficiency and strengthen strategic value in the industrial environment.
KEY ACCOUNTABILITIES & RESPONSIBILITIES:
- Lead and manage the IT function across Fives Services Gulf, ensuring alignment with global strategy and regional operational requirements.
- Develop and implement strategic IT plans to support business goals, including digital transformation and AI adoption.
- Define and enforce IT policies and procedures in line with Fives global IT standards.
- Oversee the IT department’s budget, ensuring efficient use of resources and cost optimization.
- Provide secure, effective IT infrastructure and business systems support.
- Lead IT hardware and software maintenance, ensuring availability, upgrades, and lifecycle management.
- Act as the primary SAP Business One (SAP B1) administrator, driving improvements, troubleshooting, and end-user support to optimize ERP usage.
- Drive AI and automation initiatives, to support digital workforce enablement.
- Identify, evaluate, and implement emerging technologies that enhance productivity, efficiency, and data-driven decision-making.
- Manage IT and cybersecurity projects, coordinating internal teams and vendors to deliver results on time and within scope.
- Maintain business continuity plans, including backup and disaster recovery systems.
- Monitor and manage network, telecommunication systems, and systems connectivity to ensure high availability.
- Conduct regular internal IT audits and ensure compliance with cybersecurity and data protection regulations.
- Plan and deliver training for staff on IT systems, business tools, cybersecurity awareness, and AI tools.
- Support Division IT Team and Cybersecurity teams in implementing global directives and policies locally.
- Lead people management activities including recruitment, goal setting, coaching, and performance reviews.
- Resolve escalated IT issues of complex or critical nature in a timely and effective manner.
- Ensure HSEQ and regulatory compliance across all IT activities.
MINIMUM QUALIFICATIONS & EXPERIENCE:
- Bachelor’s degree in IT, Computer Science, or related field
- Minimum eight (8) years of relevant experience especially in a digitalization program or ERP program, including (3-5) years in a leadership role
PROFESSIONAL KNOWLEDGE, CERTIFICATION OR MEMBERSHIPs
- ITIL certification – Mandatory
- Strong knowledge and experience in SAP Business One – Mandatory
- Knowledge of Microsoft Server and SQL database – Required
- Certification in IT infrastructure and cybersecurity – Required
- Project Management certification (e.g., PMP) – Preferred
- Knowledge or certification on M365 platform especially Power Platform – Required
SPECIAL REQUIREMENTS
- Advanced user of MS Office
- Occasional regional travel may be required
Why come to Fives?
By becoming part of Fives, you will be joining an international group that will provide you access to numerous opportunities for growth and mobility, in a wide number of fields.
We will give you room to learn, grow and develop, both professionally and personally, thanks to our onboarding, learning & development and the support programs.
Industry can do it with you!