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Take part in the Sustainability Industry!

Every day in 25 countries, we (9,000 people) create the sustainable solutions the world needs by inventing the technologies of tomorrow across the entire spectrum of industry: from metallurgy to advanced logistics, from cement plants to the tech industry, from the IoT to aerospace.

By Joining Fives, you'll become an entrepreneur who is involved in the design and management of the project from start to finish. Come and work with a group of passionate women and men, proud to be pioneers and above all proud to make the world move forward.

Customer Service Coordinator

Legal Entity:  Fives Landis Corp.
Country:  United States
State:  Ohio
City:  Painesville
Job Family:  Operations
Job Type:  Fixed Term Position
Work Location:  On-site
Compensation: 

INTRODUCTION

Job Opportunity: Customer Service Coordinator TEMPORARY CONTRACT | Fives Landis Corp (CITCO Tools)

Contract Duration: (December 2nd – May 2nd)

Location: Concord Twp., Ohio (Conveniently located near Auburn Rd. and the Route 44 / Interstate 90 intersection)

Are you passionate about delivering exceptional customer support in a dynamic manufacturing environment? This role offers hands-on experience with a global leader in industrial tools, where your work will support precision manufacturing worldwide. Join us in delivering excellence and making an impact in the industry!

Apply today and be part of a company that shapes the future manufacturing one tool at a time!

About Us: Fives, established in 1812, is a global leader in industrial engineering. Our local division, the Cleveland Industrial Tool Company (CITCO), has been a pioneering manufacturer of high-precision diamond and CBN cutting tools since 1939. Our tools are essential in producing medical devices, energy solutions, and transportation technologies worldwide.

Why Join Fives?

  • Be part of an industry-leading company with over 200 years of history.
  • Contribute to the creation of precision tools that support global manufacturing.
  • Work in a collaborative environment where innovation is at the forefront.

POSITION OVERVIEW: CUSTOMER SERVICE COORDINATOR

AS THE CUSTOMER SERVICE COORDINATOR, YOU WILL:

  • You will play a vital role in managing internal and external inquiries. You will also manage and coordinate customer-related activities such as order entry, expediting, and report generation.
  • Communication with customers, and the sales force, and resolving issues by coordinating with other departments.
  • Support the Customer Service Manager by preparing reports and handling customer-related administrative tasks.

KEY RESPONSIBILITIES:

  • Make outbound calls and receive incoming calls to/from customers, vendors, and internal partners while maintaining professionalism and courteous communication.
  • Keeps records of customer interactions and transactions, details of inquiries, issues, comments, and actions taken.
  • Accurately manage the order input process as it relates to price, terms of sale, product, quantity, ship to, sold to and customer’s special instructions.
  • Keep customers updated as to their order status if changes occur, in a pro-active manner.
  • Other duties, as assigned.

QUALIFICATIONS

  • 1-3 years of customer service experience (manufacturing industry experience is a plus).
  • Proficiency in MS Office, email, and phone systems.
  • Working knowledge of SAP, Ariba or similar ERP systems preferred.
  • Excellent communication and organizational skills, customer-centric, and passionate about service.
  • Aptitude for learning new products, systems, and processes quickly.
  • Computer savvy (ability to navigate within systems).
  • Timeliness and accuracy are essential. Attention to detail is important.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Excellent time management

BENEFITS

  • Paid holidays after 30 days

  • 401(k) matching

  • Medical — Dental — Vision

  • ID theft protection

  • Hands-on training

  • Wellness programs with $ incentives

  • Employee engagement activities

  • Community initiatives

PHYSICAL DEMANDS

  • Able to sit for extended periods of time.
  • Possess manual dexterity to type and handle parts.
  • Able to speak clearly and hear.
  • Able to walk, stand, stoop and kneel.
  • Able to lift and/or move up to 20 lbs. and occasionally lift and/or move up to 40 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SCHEDULE AND COMPENSATION

  • Ability to commute: 7605 Discovery Lane, Concord Twp., Ohio 44077
  • Work location: onsite
  • Schedule: M-F Full-time or 3-5 days Part-time
  • Full time shift: 8:00 am - 4:30 pm
  • Part-time shift: at least 24 hours per week
  • Pay scale based on experience

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