Aftersales manager
Location
Home office with required travels up to 50% of the time in the USA
Position summary
We are seeking an experienced aftersales manager with a deep technical expertise in filtration systems within the cement and mineral processing industries to drive market growth, build trust-based client relationships, and position Fives Solios Corp as a partner of choice in the region.
In this strategic role, you will not only develop business opportunities but also activities from simple outage inspection all the way to overseeing the successful execution of complex field repair projects, leveraging your industry insight, professional network, and expertise.
Key responsibilities
Business Expansion
- Use your industry experience and network to proactively identify new business opportunities, potential partnerships, and service needs in mainly but not limited to the cement and mineral sectors.
- Convert technical insights into commercial opportunities, such as long-term service agreements, spare parts sales, and capital equipment upgrades.
Technical Consulting & Customer Engagement
- Act as a trusted technical advisor to clients, helping them understand the root causes of equipment inefficiencies and failures.
- Deliver high-value technical presentations and diagnostics that demonstrate our capability to extend equipment life, reduce downtime, and optimize performance.
- Assist customers in developing maintenance strategies based on inspection findings and operational risk.
Technical & Operational Leadership
- Lead field service operations related to the inspection, maintenance and repair or construction of baghouses of several kinds
- Conduct and interpret detailed mechanical/electrical inspections.
- Troubleshoot mechanical failures and provide clients with expert recommendations for preventive or corrective maintenance.
- Supervise skilled field teams (subcontracted mechanics, welders, technicians) ensuring project execution meets or exceeds technical standards, safety protocols, and client expectations.
- Ensure all work complies with industry codes (e.g., ASME), OEM specifications, and regulatory requirements (OSHA, MSHA). MSHA Surface Part 48 Certification required and will be paid by Fives.
Required Qualifications
- Minimum 7–10 years of hands-on experience in field service, maintenance, and repair of baghouse equipment, preferably in the cement, lime, or mineral processing industry.
- Proven track record of supervising jobsite contractors in complex, high-risk field environments.
- Strong mechanical understanding of heavy industrial equipment, with the ability to read technical drawings and perform data analysis.
- Fluent in safety standards (OSHA, MSHA) and capable of enforcing safety protocols rigorously.
- Demonstrated experience in customer-facing roles, with the ability to build rapport, inspire confidence, and deliver impactful technical and commercial recommendations.
- Valid US driver’s license and ability to travel extensively, including extended stays on customer sites.
- Ability to perform tasks and duties at industrial job sites for extended hours, climbing on and entering industrial equipment for visual inspections and light to moderate weightlifting
- Outstanding time management skills and organizational skills while organizing your own travel plans, proper reporting to internal stakeholders, proper interactions and following up with customers, and closing the sale on those identified target opportunities.
- Ability to influence and coordinate external and also internal stakeholders, utilizing excellent interpersonal and negotiation skills
- Strong written and verbal communication skills,