Technical Writer

DEPARTMENT:                      Technical Training and Documentation

FLSA STATUS:                     EXEMPT

REPORTS TO:                       Director, Technical Training and Documentation

POSITION SUMMARY:

The Technical Writer will create and manage comprehensive product documentation to ensure standardization and support project-specific requirements across various departments.

CHARACTER QUALIFICATIONS

1. Innovation – We create a culture of relentless improvement of solutions and processes to make every day better.
2. Integrity – We are open, honest, and committed to giving the straight story every time.
3. Service - We serve our clients, families, communities, and most importantly our people who are empowered and safe in making decisions and taking actions that dare to make us better.
4. Ownership - We take full, personal, individual responsibility for our actions and our work.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Collaborate with engineers to gather data for technical manuals.
2. Maintain and update boilerplate templates for product documentation.
3. Develop product manuals, including images, following best practices.
4. Create visual content (line drawings/photos) using CAD or illustration software.
5. Produce clear work instructions for assembly processes.
6. Ensure timely completion of documentation with high accuracy and attention to detail.
7. Uphold document control practices to prevent conflicting information.
8. Present information consistently with the company’s brand identity.
9. Verify technical accuracy and adherence to grammar standards, including Simplified Technical English.
10. Other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Technical Communication, English, Engineering, or a related field.
• Proven experience as a technical writer, preferably in a manufacturing or engineering environment.
• Strong understanding of manufacturing processes and terminology.
• Ability to read and interpret technical drawings to the degree required for effective integration of information in the technical writing process
• Excellent writing, editing, and proofreading skills.
• Proficient in technical writing tools (e.g., MadCap Flare, Adobe Technical Communication Suite, Microsoft Word).
• Ability to work collaboratively in a team environment.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience with Lean Manufacturing or Six Sigma methodologies.
• Familiarity with regulatory standards (e.g., ISO, OSHA).
• Ability to create and edit visual content (e.g., CAD drawings, infographics).

Certificates, Licenses, and Registrations

• Valid driver’s license, ability to work in North American countries
• A valid passport (or the ability to obtain one) is required, as is the ability to obtain visas to visit foreign countries.

WORK ENVIRONMENT:

The work environment is a combination of normal office environment and manufacturing shop.  Time will be spent in both locations. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

TRAVEL:

This position requires limited business travel by airplane, car, and/or train and public transportation.  Overnight travel is estimated as less than 2% of the time.

I acknowledge receipt of this position description and fully understand its contents.

EMPLOYEE / COLLEAGUE                           DATE                              MANAGER (N+1)                                            DATE

HUMAN RESOURCES                                   DATE