Senior Manager, Services Project Portfolio

DEPARTMENT:                     Services

FLSA STATUS:                     EXEMPT

REPORTS TO:                      Vice President of Services

POSITION SUMMARY

Fives Intralogistics Corp. is seeking a strategic, results-driven Project Management trailblazer with a proven  track record of successfully guiding complex projects from initiation to completion. The Senior Project Portfolio Manager excels at looking beyond individual projects to see how they fit into the organization's strategic vision, quickly comprehending business needs, developing cost-effective solutions, and implementing innovative strategies to achieve long-term business goals. As a seasoned project management leader with deep expertise in project management methodologies, a strategic mindset, and exceptional hands-on project execution, this role will oversee the strategic planning, execution, and delivery of complex projects and programs.

This position reports to the Vice President of Services and is responsible for ensuring that all projects are aligned with broader business objectives and strategic goals, while also managing financial performance, mitigating risks, and maintaining high standards of quality. Key duties include directing cross-functional teams, managing large-scale budgets, and providing regular, clear communication on project status to senior leadership and key stakeholders.

The ideal candidate will be an excellent communicator and negotiator capable of leading a team in a hybrid (office/remote) environment while setting clear direction and expectations. Demonstrated mastery of motivating, guiding, and empowering teams, making tough decisions, and fostering a positive culture. Acting as a primary point of contact for project issues, they will resolve critical challenges with ingenuity and creativity, drive continuous improvement in project management processes, adeptly navigate complexity, manage competing priorities, and deliver maximum value to the business.

CHARACTER QUALIFICATIONS

1. Integrity – Is open, honest, and committed to giving the straight story every time – even when not good.
2. Ownership – Takes full, personal, individual, responsibility for their actions and work.
3. Innovation – Creates a culture of relentless improvement of products and processes to make every day better.
4. Service – Serves our clients, families, communities, and most of all, our people who are empowered to and safe in making decisions and taking actions that dare to make us better.

ESSENTIAL DUTIES & RESPONSIBILITIES

Lead and direct the Services Project Management Team and all project and program work, ensure adherence to project management processes, and implement project execution strategies. Responsible for the following:

1. Leadership:  Provide business unit leadership for CS Project Management personnel including Project Managers, Program Managers, and Project Coordinators. Manage a team with a diverse array of talents and responsibilities.
2. Planning & Organization:  Organize programs and activities in accordance with the mission and goals of the organization. Establish work plans and staffing for each phase of project/program and arrange for recruitment and/or assignment of project personnel, assign duties, responsibilities, and scope of authority.
3. Project Performance:  Provide direct oversight of all projects and programs to ensure they meet scope, schedule, and budget during all phases of the project. Meet primary schedule and budget goals while supporting achievement of new business and profit goals, customer satisfaction, safety, quality, and team member performance.
4. Reverse Logistics:  Manage all Warranty, Returns, and Repair related processes including issuance of RMA numbers, tracking return status, coordination of shipping/return for damaged items, verifying receipt of returned materials, and fulfillment of replacement parts as required.
5. Project Support:  Travel to oversee project or program progression, identify or address issues, negotiate/manage changes in scope, and support field service efforts and service channel partners. Manage post-project customer warranty initiatives including terms and conditions, return material (RMA) procedures, and costs associated with claims.
6. Sales Support:  Provide direct support and assistance to Account Managers and sales activities related to strategic pricing, planning, and execution of CS project/programs during the initiating/pre-sales and bid development phases.
7. Continuous Improvement:  Implement and execute evaluation methods to assess program strengths, identify areas of improvement, document and share lessons learned, and ensure application to improve.
8. Relationship Management:  Build trusting, productive relationships with internal customers, team members, colleagues, senior management, and stakeholders through transparent and authentic communication. Meet with stakeholders to facilitate consistent communication regarding project issues and decisions.
9. Personnel Management:  Lead and direct a team of project management employees in the day-to-day performance of their jobs to ensure project requirements are met or exceeded. Build and develop a collaborative, high-functioning team by providing effective leadership including coaching, mentoring, motivation, and performance management, resolving conflicts, as well as leading the organizational development and performance management processes.
10. Process Management:  Manage the entire project life cycle (from initiation to closure) including leading and directing all aspects of project management while providing outstanding customer service, and facilitating long-term relationships, repeat business, and referrals. Establish efficient and balanced workflows that maximize efficiency and produce high levels of quality and customer satisfaction.
11. Customer Service:  Respond quickly, think long term when dealing with customers, showcase service excellence for client interactions and internal partners while maintaining professionalism and courteous communication. Resolve conflicts, disputes, and other issues and manage customer expectations for escalation of issues that are beyond the scope of support.
12. Business Reporting:  Responsible for compiling and generating reports for management and clients by collecting and analyzing data associated with project/program financials and technical details.
13. Other Duties:  Additional responsibilities as assigned including the RSPL process, parts inventory management, warehousing, spare parts program management, and purchasing related activities.
14. Core Values:  Demonstrate Fives Intralogistics Corp. Core Values and Services Department Values in Action (Behaviors) in all aspects of performance.

The above is intended to describe the general content of and the requirements for the performance of this position.  It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

QUALIFICATIONS

Qualified candidates must have a proven track record of success in project management in addition to possessing a high-energy, strong desire to achieve top results with a charismatic, positive “can-do” approach over the phone and in person.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

1. Ability to build and maintain business relationships with clientele, meet deadlines, and deliver customer service excellence.
2. Calm, polite, and professional demeanor with high service orientation, initiative, and drive.
3. Reliable, self-motivated, and self-directed with the ability to consistently deliver projects on time and under budget, with quantifiable results.
4. Exceptional time management, negotiation, interpersonal, and customer service skills.
5. Outstanding leadership, strategic planning, risk management, and stakeholder engagement skills.
6. Excels at problem-solving, communication, and decision-making in fast-paced, high-stakes environments.
7. Ability to align project goals with broader strategic business objectives and drive initiatives that enhance operational efficiency, reduce costs, and increase revenue.
8. Ability to work in a high-pressure environment, balance shifting priorities, adapt to changes in work setting, and make good business judgements, balancing the best interests of both company & customer.
9. Capable of multi-tasking in a fast-paced work environment while appropriately prioritizing activities.
10. Demonstrated ability to communicate and influence both credibly and effectively at all organizational levels.
11. Results-oriented with strong business sense and analytical skills to identify trends and patterns.
12. Excellent teamwork, mentoring, coaching, people management, motivation, and delegation skills.
13. Aptitude for learning new products, systems, and processes quickly.
14. Ability to read, analyze, and interpret common scientific and technical journals, financial reports, legal documents, and technical documents such as specifications, system layouts, and drawings.
15. Ability to effectively present information to top management, public groups, and/or boards of directors.
16. Committed to continuous education through self-learning, training, workshops, seminars, and conferences.
17. Proficient in Microsoft Word, PowerPoint, Excel and Project, as well as Salesforce, Trello, or SAP.

EDUCATION AND/OR EXPERIENCE

1. Bachelor's Degree (B.S.) in Project Management, Engineering or business-related major(s) from an accredited four-year college or university; PMP certification perferred.
2. 5-10 years project-related experience, preferably in the material handling or construction industry managing complex and multi-faceted integration projects and programs with cross functional teams.
3. 2-5 years successfully leading cross-functional teams of up to 10 members in a dynamic, fast-paced environment. Mentored and coached project teams, fostering a culture of innovation and continuous improvement.
4. Proven experience in budgeting, planning, financial management, supplier management, and project execution while overseeing team performance.
5. Drove significant process enhancements, including the streamlining of project delivery processes and the implementation of new project management tools.
6. Deep expertise in a range of project management methodologies, including PMI/PMBOK, Agile, Scrum, Prince2, Waterfall, and Lean, often leveraging a hybrid approach to suit project needs.

TRAVEL

This position requires frequent business travel by airplane, personal/rental car, and public transportation both domestically and internationally. Capability of securing a rental car and paying for all reimbursable travel expenses is essential. The candidate must be willing to travel as required and be capable of completing international travel of 10 or more hours.  Overnight travel is approximately 10-15% or less.

WORK ENVIRONMENT

The work environment characteristics and physical demands described here are representative of those an employee encounters and must be met while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is frequently required to walk and stand; occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

The employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; outside weather conditions; and risk of electrical shock.  The noise level in the work environment is usually moderate. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The noise level in the work environment is usually moderate.