IT Co-op

DEPARTMENT:                 Information Technology

FLSA STATUS:                 Non-Exempt / Temporary

REPORTS TO:                  IT Manager

POSITION SUMMARY:

The IT Co-op provides hands-on support to the Information Technology team while gaining practical experience in enterprise IT operations, user support, hardware and software troubleshooting, systems administration, cybersecurity practices, documentation, and project coordination. Under the direction of the IT Manager and designated IT team members, the IT Co-op will assist with day-to-day support requests, workstation setup, asset tracking, application support, process documentation, and technology improvement initiatives. This position is intended to provide meaningful technical experience while supporting the reliability, security, and efficiency of IT services across the organization.

ESSENTIAL DUTIES & RESPONSIBILITIES:

This is intended to describe the general content of and the requirements for the performance of this position.  It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

• Assist with help desk support, including basic troubleshooting for hardware, software, printers, mobile devices, network connectivity, and Microsoft 365 applications.
• Support workstation deployments, equipment setup, imaging, peripheral configuration, and user onboarding/offboarding tasks.
• Maintain accurate IT asset records, inventory information, equipment assignments, and related documentation.
• Assist with routine system administration tasks under supervision, including account updates, permissions requests, software installations, and device configuration.
• Help document IT procedures, troubleshooting guides, checklists, and knowledge base articles to improve consistency and team efficiency.
• Support cybersecurity initiatives by assisting with user awareness activities, endpoint checks, patching follow-up, and security best-practice documentation.
• Participate in IT projects such as hardware refreshes, application rollouts, process improvements, network updates, and reporting activities.
• Provide professional, timely, and courteous support to internal customers while escalating issues appropriately when additional assistance is required.
• Perform other related duties as assigned.

QUALIFICATIONS:

• Currently enrolled in a college, university, or technical program pursuing a degree or certification in Information Technology, Computer Science, Cybersecurity, Management Information Systems, or a related field.
• Basic understanding of computer hardware, Windows operating systems, networking concepts, and common business applications.
• Familiarity with Microsoft Office and Microsoft 365 tools, including Outlook, Teams, Word, Excel, and SharePoint.
• Ability to follow documented procedures, ask appropriate questions, and learn new technical concepts quickly.
• Strong attention to detail, organization, and follow-through.
• Ability to maintain confidentiality and handle company information, user accounts, and equipment responsibly.
• Customer-service mindset with a willingness to support employees at varying levels of technical experience.

1. Education and/or Experience, Skills

1. • Enrollment in a relevant degree, co-op, internship, or technical training program is required.
   • Ability to lift and move computer equipment as needed.

2. Communication Skills

1. • Ability to communicate clearly and professionally with employees, vendors, managers, and IT team members.
   • Ability to document support steps, technical findings, and process instructions in a clear and organized manner.
   • Ability to listen to user concerns, ask clarifying questions, and explain basic technical concepts in understandable terms.

Reasoning Ability:

• Ability to troubleshoot routine technical issues using logical problem-solving steps.
• Ability to gather information, identify symptoms, document findings, and escalate issues appropriately.
• Ability to manage multiple tasks while maintaining accuracy and professionalism.

3. Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to handle, or feel; and talk or hear.  The employee frequently is required to walk and reach with hands and arms.  The employee is occasionally required to stand; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.