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Take part in the Sustainability Industry!

Every day in 25 countries, we (9,000 people) create the sustainable solutions the world needs by inventing the technologies of tomorrow across the entire spectrum of industry: from metallurgy to advanced logistics, from cement plants to the tech industry, from the IoT to aerospace.

By Joining Fives, you'll become an entrepreneur who is involved in the design and management of the project from start to finish. Come and work with a group of passionate women and men, proud to be pioneers and above all proud to make the world move forward.

Customer Service Representative 1

Legal Entity:  Fives Machining System Inc - MTSS
Country:  United States
State:  Kentucky
City:  Hebron
Job Family:  Aftermarket and Services
Job Type:  Fixed Term Position
Work Location:  On-site
Compensation: 

Accountability:

Interact with customers to facilitate aftermarket parts sales in response to inquiries.

Scope and Responsibilities:

Essential duties include, but are not limited to the following:

  • Proactively attains a safe and healthy work environment for all employees.
  • Interacts with customers by telephone, e-mail, electronic data transfers (EDI), or by fax.
  • Provides price and delivery of parts.
  • Sends quotations.
  • Follows and expedites all internal process (pricing, delivery, and verification/research).
  • Keeps records and follows all open quotes.
  • Reviews customer purchase orders for accuracy and payment terms.
  • Enters orders and sends order confirmations.
  • Coordinates parts orders and shipments.
  • Makes follow-up calls to provide shipping/tracking information and provide order status updates.
  • Keeps records of customer interactions and transactions, records details of inquiries, issues, and comments, as well as actions taken.
  • Assists to resolves customers’ billing issues and credit holds.
  • Provides and coordinate credit applications to new customers.
  • Refers unresolved customer grievances to designated departments for further investigation.
  • Prepares change of address records.
  • Solicits sale of new or additional services or products.
  • Works closely with purchasing and engineering to resolve parts than are no longer available.
  • Works closely with the purchasing and the warehouse to assist with fulfilling orders.
  • Works closely with Machine Tool Services & Solutions/MSI teams to provide best-in-class customer response time.

Education/Certification:

  • Associate’s degree in a technical program, and/or equivalent experience in a related field. 

Experience:

  • Minimum of 2 years’ experience in customer service field.

Skills:

  • Mechanical aptitude to troubleshoot issues and make recommendations based on customer input
  • Working knowledge of SAP
  • Ability to read blueprints
  • Excellent communication- verbal and written.
  • Ability to multi-task.
  • Ability to work independently with minimal supervision.
  • Microsoft office software.

 

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